Refund and Return Policy

Thank you for choosing Jade Multicultural Salon for your beauty and self-care needs. We appreciate your trust and support!

 

All Sales Are Final

Due to the nature of our products and services, we do not accept returns or exchanges on any purchases.

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Damaged Items

If you receive a product that is damaged or defective, please notify us within 5 business days of receiving your order.
To request a replacement or refund:

• Please email us at thejadesalon@gmail.com with your order number and clear photos of the damaged item.

• Items must be unused and returned in the original packaging (if a return is requested).

Once we review and approve your claim, we will provide return instructions if necessary. Approved refunds will be processed back to your original payment method or a replacement will be sent.

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Non-Returnable Items

For hygiene and safety reasons, all hair care products, tools, and accessories are non-returnable and non-refundable unless damaged upon arrival.

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Questions?

For further assistance, please contact us at thejadesalon@gmail.com